1 reviews | Active since Aug 2016
Terrible Service-Liberty Midlands Mall
I placed and order using the online menu on Google and ordered a Mexican pizza. On that menu there is no signs of a Mexican pizza being beef. I even looked at the meaty options and there was nothing with Mexican in it! When I received my order I discovered that it was beef! I am a hindu and would not order beef as I do not eat it and for the first time bite into beef! After going to the store, I was first told they cannot get ahold of the area manager and I then showed the store manager the online menu that I used to place the order. She led me to believe it would be changed because she even asked me what I wanted snd I told her Mexican but chicken. While sitting and waiting for the order(that long that the order was ready) I was then approached by the manager and said "sorry for wasting your time but we are no longer changing it because the area manager said NO! They refused to give me the correct order made to pay for the new order as well!
I asked the store manager for details of the area manager and she refused to give his name, I then asked for her name and she also refused, I then asked for a contact number to complain and I was told to Google a number!
I managed to get details of the area manager, and to my surprise he was just as rude and not very helpful as he kept on defending the store manager.
I have never experienced such terrible service and bad attitude from a store manager especially in the food industry. Liberty Midlands has never heard of customer satisfaction!
