Shockingly Bad Customer Service

Your customer service is shocking. I placed an order online this last Saturday. The total was R400, which you took from my credit card. But then I got an email saying the order didn't go through.

However, the money was still gone from my credit card. I went to the store (Atterbury), and was told I needed to pay again, even though I showed them the money taken from my account. They promised me the money would be reversed within 24 hours.

First, the fact you took money from me twice is bad business practice. You made ME trust YOU to return MY money.

And guess what happened? You didn't. I had to follow up again yesterday. And instead of making this simple, your team demanded that I send them a copy of my credit card statement. This in entirely intrusive and a pain to fix a problem YOU made. You should have just taken my word for it.

However, I did as you asked and sent the statement. And now today, I was asked to send my account details so they could refund the money. I paid with my credit card. Literally every other self-respecting business would just refund my card. Nut now you're going to refund it into my chequing account, forcing me to go to the extra step of moving the money to my card once you eventually return the money you stole from me.

And on top of all this- there has been no apology. Not even the slightest token of you being sorry for wasting my time and making me jump through several hoops just to get my money back that you stole from me. This is ridiculous.

I don't know how you think customer service should work, but this isn't it.