Poor Service Management

I ordered online (Rivonia Boulevard) at about 17:26 and an hour later my order had not been started. The excuse I got from the store manager was that they have technical issues and cannot see the online orders for them to execute on.

After a lengthy discussion - I asked that they proceed with my order and have it delivered at my house using Uber. The manager advised that she cannot incur such a cost as the company will not pay her back (implying that it is okay for me to incur those costs be it my fuel and/or time)

I called the contact centre and raised this poor management and they logged it and advised that I would hear from them the following day. I am still waiting to hear from them almost a week later.

I got poor service management from both the shop and where I thought my escalation would be dealt.

Adequately training managers to deal with hiccups on their side needed to come from the top where no one followed up with me the following day as promised 💔

My order was 8078 and my customer centre reference was CAS-26327-R3L2P5 (probably binned by now as regular complaints not willing to deal with)