Pizza Hut Umhlanga terrible service!

I'm very disappointed with the service and staff at Pizza Hut umhlanga ridge (opposite gateway mall). We tried calling them to place an order at 7pm they never answered, and at 1 point they cut the call. When we got to the place the lady had the phone in her hand. We then wanted to order in store at 7:30pm and they actually didn't want to take our order saying it's too late. Staff was also very rude