Pizza Hut service is *******!

I am utterly disappointed by the quality of your service at Sunningdale Village, Cape Town.

I placed my order online at 5:35pm for collection, then drove to your store arriving at 6:00, and paid at 6:02pm. Other customers came and went after ordering at the counter leaving me waiting! At 6:35 I demanded to see the manager who avoided coming to the front until I got really upset.

She then came out and said she needed to "talk to someone" in the back and disappeared. I waited another 10 minutes before she came to offer me 10% on my next purchase. I told her I was upset about my current order and had no intention of returning. She then said she was going to "talk to someone" AGAIN!!!!! I waited a further +-20 minutes. She never came back!

My kids had to eat next to the delivery guys' queue on a makeshift bench!!!!!!!!!!!

I asked for the name of the woman who served me as she was a witness and the name of the manager who was now effectively hiding. They both refused to give their names despite my asking several times. Not only was this infuriating I was humiliated further when I decided to call your customer care line where I was repeatedly cut-off mid-sentence and I had to re-dial several times. Your line quality is horrible.

Your manager is useless and hid at the back the whole time I was trying to have my concern addressed. I was not given any updates and in the end, I walked out humiliated, angry, with cold food after paying full price and having wasted my very precious time!

You asked for support when COVID hit and we are coming to show that support and this is your flippant response???