PIZZA HUT N1 CITY Pathetic Service

I've had so many negative experiences from Pizza Hut N1 City, I'm really not sure how it's still operating when it's not focused on rendering a good service.

On a few occasions I have ordered items using their mobile app, and about 30 - 45 minutes later I get a call telling me there is no stock of a certain product. I've stopped making online payments as in most cases I've been disappointed by the store. On Saturday evening (8 August 2020), I placed a pizza order order at 19h04. After waiting an hour (despite their app indicating 30 minutes to delivery), I was first told that the driver is on his way. Thirty minutes later I had to call again and was asked for the reference number as they didn't receive my online order. Eventually at 20h53 only the pizza was delivered.

At what point does Pizza Hut follow up to advise clients if there's a severe delay. During that time, I placed another order with Uber Eats from a different restaurant and the food was delivered in 30 minutes. That's an acceptable waiting time through a restaurant 3rd party, yet Pizza Hut has no loyalty to its own clients using its mobile app platform. It's a disgrace.