Pizza Hut food a disgrace and they are *******.

on Thursday 23 September 2021, I ordered Pizzas at 5:45PM. At 6:30PM my order was not delivered. When I called the service desk I was told that they can't do anything about a slow store and I will have to call the store. I tried calling the store several times, spending over R100 on air time, and they refused to answer their phones. I called the service desk, who answered and left me hanging for 3 Minutes and 10 seconds, while they were all talking about their heritgate day clothing and plans for the public holiday, and I eventually spoke to Alice Gadebe.

She tried calling Martin, the manager at the store, and couldn't get hold of him on the land line or on his cell phone. By 7:30 I told Alice I'm ordering from another store as my daughter needs to eat and I have not taken any food out.

Alice then told me that she would call me on Saturday 25 Sept, which never happened. I spent R500 on Pizza, that arrived at 8:15PM, 5 Minutes after my other order which only took 25 minutes to order, prepare and deliver, and the pizza was squashed because it was not packed properly. I want a full refund, and costs of my calls and not 1 cent will be deducted from the gentleman who delivered.

The driver did not even know that the order had already come in at 5:45 PM and h also informed me that, at 8:30PM, there were still 10 orders to go out and there were only 3 drivers.

There was no indication that the orders would be delayed, or a call from the store apologising about the delay. No contact from the store. I want my refund on the order, plus compensation for the stress I went through and my extra funds on the second order and air time I had to put on. In total, I spent over R1000 for **** service and poor food. Please see attached photos and recording of the call. I'm giving 48 Hours for the refund to appear in my bank account.

After looginf that email, I recieved a reply from Pizza Hut with The subject line of the email I recieved was such:

Pizza Hut Customer Care Case CAS-23303-V9Z9Q4 has been logged CRM:***

I have had 2 calls since I logged the complaint from Vigi and Alice and have not heard a thing since. I am giving Pizza Hut 24 hours to refund me all costs for the food, which was ****, and all other costs associated with getting more food, airtime and my wasted time. I was promised a refund on Monday and nothing has happened. You are *******.