Pizza Hut Florida Road - Heritage Day

I got to the store around 7:30pm there were 3 people in the queu, i got to the front at 7:45 - 5 minutes for each person as the person at the till hd to pack pizzas in boxes between taking orders - shouldnt there be other staff doing that ??. 8pm im still at the store waiting for my pizza watching people who came in after me receive their orders before me whilst i was told the ones that order the "Special" gets preference. she was reffering to the 2 pizzas and the 1.5l - i mean shouldnt all customers be treated equally ?? i received my pizza at 8:17pm. A full 32 Minutes Later!! I headed back home to my Hungry Family, we got in to the first bite "YUCK" to find out the base of the pizza was not baked properly, it was still raw dough which was just the cherry on top! Worst experience ever!