PIZZA HUT CHARGES CUSTOMER FOR INCOMPLETE ORDER

Good Afternoon.

Please do not make the mistake of buying from the pizza hut based in Umhlanga. I bought two large pizza's and a coke from the branch for my workers to celebrate and when my order was ready I did not receive the coke. To make matters worst there wasnt even cheese on every slice of pizza, the corners were literally just plain dough. If I wanted to eat pita bread I wouldve just stayed home. When I realized that I did not get the coke I informed the resturaunt and also complained about the pizza, thereafter they reply back saying '' Im sorry we cannot do anything because 24 hours has passed". How is it my fault that 24 hours has passed since pizza hut has given me an incomplete and below par order?? There has been loadshedding every single day I wasnt even able to use the internet to report the issue and to get a response saying theres nothing we can do to help you is really disappointing especially under the circumstances. I always loved pizza hut but this particularly branch has no respect or regard for thier customers. I honestly would have forgotten about it and moved on but to know that this is how they deal witj these issues really bothers me. This is my final attempt at mediation before I have this reported to the RASA.

Regards: Disappointed customer