Pizza Hut Cape Gate Customer Service

I decided to try the new Pizza Hut at Cape Gate Life Style Center on Sunday morning 09 June 2019. I registered online and placed my order: Order ID: *** Mode: Delivery Payment Type: Card On Delivery Order Delivery Time: Your order will be delivered on Jun 09, 2019 11:00 AM Between the time that I ordered and about 12h45 I made several calls asking why is delivery delayed. I was provided with different "reasons" ranging from the driver is offline, the driver dont answer his phone, the drivers phone is switched off. Not once during this time did Pizza Hut call me with an update or apology. Eventually just before 13h00(after hours) I was informed the driver could not locate the address and they do not deliver in the area. This after lots of calls and time wasted. I was then asked to come and collect my order! I told them it just not make sense as I in the interim already ordered from Debonairs which I normally order from and delivery was made within 35 minutes. Newspapers, Uber Eats, Debonairs to name a few example all delivery here and I never had any issues. But the main concern is their lack of empathy, no client service, no feedback, no alternative suggestions to at least try to accommodate the customer. I then lodge a complain on their website and then again 2 weeks later with no feedback or acknowledgement. Based on my experience it seems Pizza Hut have no trained staff when it comes to customer service and it seems their platforms to escalate concerns is not functioning or have no merit. This is not the type of business anyone should support.