PIZZA HUT ATTERBURY - PRETORIA

I am reporting with great regret the worst service ever from PIZZA HUT Atterbury in Pretoria.

I ordered two pizzas at 18h44 and despite 5 calls after an hour (from 19h45 onwards) I have not received my pizzas at 20h46. The manager on duty indicated to me during my first call at 19h45 that she will phone me back after she has located the driver, as the pizzas already left the store, which she never did. When I spoke to her later, alas call number 4 (20h29) she again indicated that she cannot get hold or the driver/the driver does not answer his phone. By any logic this means that the driver was "out" for far more than 45 minutes. At this point I need to indicate that I stay a less than 5 minute drive from this PIZZA HUT outlet (less than 2 km). After two hours with still no driver in sight, I had to revert to cancelling my order at 20h46, as to wait two hours for the delivery of two pizzas 5 minutes away from the store is simply ridiculous and a clear indication of bad management. I cant help to think that there were more to the delay in this delivery than "not getting hold of the driver." It is interesting that the driver pitched, so upon cancellation the store was able to get hold of him. I am deeply disappointed by this service. I immediately after cancellation of the above order ordered from DEBONAIRS Pizza at 20h47 and my pizzas were delivered just now while I typed this message, i.e. 21h13.