Pathetic Service From Pizza Hut Park Square store in Umhlanga

My name is Jason Naidoo. I would like to complain about your Park Square store in Umhlanga. I ordered 3 pizzas in the store on 7 October 2022, 2 large and 1 small 'My Box' meal pizza. I waited 55 mins to receive this order and only because I went to the counter and spoke up and complained that I am waiting so long. If I did not do that, I would have waited longer. There were only 2 staff making the pizzas, 1 putting the orders into boxes and 1 cashier. The store was absolutely busy and these staff could not cope. How do you run a store, in a such a busy location, with so few staff???? They were mixing up orders, not putting orders through as first come ,first served and they were moving at a snail’s pace with no care in the world that there is so many customers waiting to be served and waiting for their orders. NO SENSE OF URGENCY FROM THE STAFF. A DON’T CARE ATTITUDE IS WHAT THEY HAD. Numerous customers before me had placed online orders about an hour prior and pitched up to collect, only to realise that their orders were not ready, they had to wait a further 15 to 20 minutes. Uber Eats and Mr D drivers were waiting so long for their orders, staff were mixing these orders up as well. I just wanted to make sure that this franchisee get reported and this store either gets better or closes down. This is absolutely appalling service from a worldwide brand like Pizza Hut. This store makes the brand look bad and is bringing the brands image and reputation down. The staff offered no apologies to the irate customers. I was not the only unhappy customer there today, that I can 110% guarantee you. I spent my entire 1 hour lunch break ,only waiting for my order. When must I eat? What time must I get back to work if I only have a 1 hour lunch break? I am very, very ****ed off with the service from this store. This happened to me the previous Friday 30 September as well, bad service but I brushed it off as I thought it was just a month end rush. Twice in 1 week? Surely it cannot be that I am the one at fault.

This franchisee or Pizza Hut SA need to do something for me so that I will want to go back to that store and refer other customers to go to that store.