Pathetic service from Pizza Hut call centre

Pathetic service from Pizza Hut call centre

On Friday 11 Nov 2022 I call the Pizza hut call centre to place an order at about 17:20. The order number 420 was created and SMS was sent at 17:24. I requested them to send a credit card machine with the driver. After 1 hour of not receiving the pizza, I called to be told that the pizza was on its way. I tried to track on the link provided on the SMS – no luck?.

Finally, after being in touch with Pizza Hut Dainfern, they acknowledged the order was ‘Collect Order’ and they were waiting for me to collect. Finally, they took my order and received the order close to 20:00. More than 2 Hours later. I paid in full for the pizza.

After mixing up delivery and collect orders, I was still asked to pay for my order in full. I have responded to them on their website.

To top it, they send me a SMS at 22:30 in the night to complete the survey and receive ‘free’ gift’. I tried to complete on the next morning before 08:00 but the link has expired ?