Pathetic Service Delivery

Pathetic service from Pizza Hut Honeydew. Ordered my pizzas at 6pm and the time now is 8:35pm and the order still has not arrived. I kept calling the call centre and they transferred me to the store and from there nobody answers the phone . I called back and asked them to get the manager to call me. Gareth the store manager calls me and says there are no drivers but the pizzas are already waiting in the store. The store manager does not have the decency to call customers to advise that there are delays, I have to keep calling and following up . I eventually cancelled my order and asked for a refund. This is poor pathetic service .