Pathetic Service at Pizza Hut (Fordsburg)

Placed online order at 5:00pm, received confirmation on email and was given ETA 5:30 however, did not get my order called in at 6:30 only to hear from staff that sorry we have not received your order then the lady over the phone said let me check email, where she finds order but says it was unsuccessful,

in my inbox i email confirming the order and stating ETA, ???