pathetic customer service and constant excuses for late deliveries

Placed an order today with Pizza Hut Norwood as soon as the website was operational for deliveries (at 10am). Called at 11am as i still hadnt received my food and was told by the manager that the driver was busy doing banking. How do you prioritise banking over a customers delivery, and why is a driver doing banking when theres other staff available to do that? I will never order from this Pizza Hut again because their delivery service is pathetic, this isnt the first time that the order hasnt been delivered after an hour of placing the order and i've learnt my lesson.