Order was ready after 45min

I visited the Pizza hut in Fordsburg on 20 Sept 2015 approx. 1805pm. My order was placed an the time on my till slip showed 1812pm. I was told my order would be ready within 15min. Orders placed after me were ready. I finally received my order at 1845pm after much deliberation and dissatisfaction.<br> I await a favourable response from management.