Motor Vehicle Accident still not resolved 3 months later

On 5 July 2019, I was involved in a motor vehicle accident with a Pizza Hut Delivery S******. I was severely injured and my vehicle has been deemed unroadworthy. I had to contact Pizza Hut for insurance reasons. For three weeks I struggled to get any kind of communication from Pizza Hut. When I did receive communication it was of little to no help in resolving this issue. On 20 August 2019, I was informed that the issue has been handed over to their insurance brokers and I was told that I will be further updated on this issue. Since then, I have not received any communications from Pizza Hut and I have not been able to get into contact with them.