How to delight your clients - A masterclass

I was very disappointed today when I received delivery of my online order and found that my cooldrink was not sent with the food. The delivery person was very gracious, and promised to head right back and return with my cooldrink. Well, I though, there goes my cooldrink!

Upon opening my pizza, I noted with immense sadness that my extra avocado was also forgotten (though paid for). Obviously I was seriously unhappy at this point (also hangry as heck!) I phoned Pizza Hut Northcliff and shared my grief with the very kind and calm person who handled my call. I wish I took his name down, he was a trooper. He promised me a complimentary pizza, however, I was on a "just leave it"-self-pity spree. I declined the complimentary pizza and reiterated that I am just so very disappointed and that they should take note of my sadness...

Well, not 10 minutes later the rockstar driver rocked up with not only my lost cooldrink but a complimentary dessert pizza too. Oh my goodness, you guys are doing customer service right! I will support you over and over again! Five stars does not even cover it.

Thank you soooo much!