Get a back up

I was quite disappointed with the level of service on Saturday, I placed an order at 6.33 pm on Saturday 06/07/2019 , I waited an hour after being very hungry and went to the branch myself 19.40 as I was not able to get a hold of them with reference number ***. Only to find out that they was no internet connection and no phone lines , I would like to think that a internationally recognised chain like to Pizza hut would have a fall back system , the manager explained that that he reported the issue at 17.30 and had no response, I saw 4 motorcycles parked and doing nothing which is business lost for the store as you will never get that client back again. Surely they should be a call center that we can call who can then relate to store through mobile phone and other means to help customers get what they want.

I think it was poor planning from Pizza hut and lacks forsight.