Extremely Disappointing Service Experience at Pizza Hut Potchefstroom

Last night, we had a highly frustrating and disappointing experience with Pizza Hut Mooirivier Mall Potchefstroom. The level of service I encountered during my recent order was nothing short of unacceptable. I placed an order for four pizzas via Mr Delivery at 17:05, well before the commencement of load shedding. The restaurant accepted my order and provided an estimated delivery time of 18:40, which seemed reasonable at the time. As load shedding began, I understood that there might be delays, and the estimated delivery time was updated to 17:52, which was understandable. However, to my surprise, at 16:05, I had not received my order, and the app's tracking system indicated that it had not yet been picked up by the driver. I then called the shop for an update. I was met with a very rude lady on the other end of the line. She informed me that my order would only be ready in another 20 minutes, even though I had already been waiting for over an hour. Expressing my dissatisfaction, I requested that they not further delay the preparation of my order. But just a few minutes after the phone call, I received a notification from the Mr Delivery app stating that my order had been cancelled by the store. Shocked, I immediately called the store again, and unfortunately, the same rude lady answered the phone. I explained that the cancellation was not acceptable, but she simply insisted that I would receive my order. When I explained that Mr Delivery had already cancelled the order, she put the phone down on me. While I understand that load shedding can create a busy environment and cause challenges, I firmly believe that cancelling an order an hour later without any prior communication or valid justification is completely unacceptable. This experience has left me deeply disappointed and dissatisfied with Pizza Hut Potchefstroom's service.