Complaint Regarding Poor Service Experience at Pizza Hut Sandton

I would like to formally raise a complaint regarding the poor service I received at your Pizza Hut branch on 23 September 2025.

I arrived at the store at 14:45 specifically to purchase the Tuesday Special for my team. The cashier was very helpful and began placing my order. However, the manager on duty, Ms. Tracy Ntambane, intervened and informed him that he could not proceed with my order because, according to her, no Tuesday Special orders should be taken from 14:45 onward, even though the promotion clearly states that it ends at 15:00.

When I questioned this, Ms. Ntambane was rude, dismissive, and displayed an unprofessional attitude. She repeatedly emphasized that she was the manager and refused to authorize my order, although I was well within the promotion time as advertised on the App. The cashier appeared confused, which shows that even the staff were unclear about this unfair restriction.

I am very disappointed with the way I was treated. As a customer, I expect respectful service and for promotions to be honored as advertised. I kindly request that you:

Address this matter with Ms. Ntambane and ensure such behavior is not repeated.

Clarify your promotion policy so that both staff and customers are aligned.

Consider a gesture of goodwill to make up for the inconvenience and poor service I experienced.

I look forward to your response and to seeing this matter resolved. ***