Complaint

On 22 Dec 2022, I did an online order to the Liberty Mall store for the Big Boss Pizza. The order was made around 11:20 and paid for online. I received an email confirming my order and the delivery time was 60min which was fine. by 13:30 when the order had not arrived a made inquiries, I called their call center and was given the landline (for the liberty mall branch) which was not going through, I requested an alternate number (for the manager) that too was inaccessible. By 15:00 I had to leave the office as it was the begining of the holidays. The call center had taken my name and number and had promised that someone would get back to me ... To date, I have not had a response from Pizza Hut. Yesterday I visited thee Liberty Mall branch and spoke to the manager who was unable to help me but took my name and number and promised to call in 2hrs ... To date, I have not had a response from Pizza hut. payment to them was done on the date of the order but there was no delivery. All I want is my refund and I will continue with the other Pizzeria which I have had a fantastic relationship with.