CARLSWALD PIZZA HUT - CAS-30574-X5R9P4

Hi there,

I placed my order at 19:45 and I payed extra for priority delivery. My delivery time changed from 20:10 to 20:15 to 20:20 to 20:25 to 20:30. My order is meant to be here at 20:15 and that's what I paid for. No-one communicated with me that there is a delay, eventually everyone just drove to Mcdonalds and got the order in 20 mins without additional fees, I was then left with 6 pizzas which I paid for and had to give the food away. I wasted almost R700 on food that I didn't even eat and went to waste. I had contacted the driver and they told the driver that my order is too big and that it will take time, I had contacted the driver 45 mins after my order was placed, they were also very rude to the driver. I called the number on Google and it said that we are reaching them out of office hours and the call will be transferred to the manager and then the call drops, the number I called is ***. This is absolutely ridiculous. My order was only delivered at 20:36, which is almost an hour later for priority delivery and order. This level of service isn't the first, I've complained previously about their level of service and delivery and to this day nothing has happened.

This issue has happened on 20th December 2023, and this complaint was shared on 20th December. I recieved a called on 22nd December from the manager who said she will call Uber Eats for the refund (I shared my receipt and contact details with her via WhatsApp), on 29th December I followed up via WhatsApp and was told that Uber Eats was called, on 30th December I followed up and was told the same thing, on 6th January I followed up on WhatsApp and Facebook as no feedback was shared (again) and I was asked for my case number (which I shared), on 16th January I followed up as no feedback was shared (again) on Facebook and WhatsApp, on WhatsApp I was told that the manager will be looking into the matter and on Facebook I was told that it has been shared with the team to follow up, today is 25th January and I followed up (again) on Facebook and WhatsApp as its been 5 weeks since the incident has happened and clearly no-one cares about the disgusting service I recieved 20th December 2023 and the refund which is owed to me. I have been patient and following up even though it is not my duty to follow up and its Pizza Huts duty to give me updates on this matter. My case number is CAS-30574-X5R9P4 - Please ensure this case is resolved before I cause a scene at the store and embarrass your brand