BAD BAD BAD
<p>This afternoon, I phoned to order a pizza for delivery from Pizza Hut at The Village in Horison at 16:18 pm. My call was rejected by them twice and when I eventually got through, it took a 6 min long phone call to eventually get my order through as the man on the other line kept asking me to hold with no reason. I was advised that it would take 40 mins for my delivery to arrive. I accepted. At 17:20 (an hour later) our food had still not arrived. I phoned Pizza Hut and was told that the delivery man had just left. (An hour after I had made the initial order when they had told me it would be here in 40 mins??????)</p> <p>At 17:45 - now almost an hour late, I tried phoning again and was rejected by them 3 times and then their phone just rang and rang with no answer another 3 times.</p> <p>At 18:00 - now almost two hours later, I phoned the Pizza Hut customer car line and was (thankfully) put through to a very polite male call center agent who said he would escalate the problem for me and contact the above mentioned branch to find out why it was taking so long.</p> <p> </p> <p><br />This is my first time ever ordering with Pizza Hut and I am appalled by the utter lack of service that I have received from this branch. I am afraid to say that this establishment has failed to secure a positive transaction with me-from a marketing perspective, this is unfortunate-as I have seen your adverts on billboards, facebook, heard of you through word of mouth and when I finally did go "hey, that deal sounds good and the food looks and sounds even better, let me give this a try tonight for supper" I received nothing but bad service and I am afraid that I will now not want to order from Pizza Hut again, which is sad for you (considering I have always stuck to one pizza company and the one time I do veer away from my norm to try what I heard was so great, I get this). All of that advertising and marketing was wasted on me-as you have now lost me at the very last inch.</p> <p> <br />It is now 18:35 and still NOTHING! Now, they won't pick up my phone calls at all.</p>