What terrible service!

I have a high end laptop Zephyrus G14 estimated value of the device is R40k, I came to Pinnacle to book the device in for a warranty claim, the device was booked in with little to no problem, they contacted me a few days later, my device is ready for collection, the device was opened and cleaned from their professional opinion no warranty claim was necessary, I was content with this until I had to sign that i received the device in good order, firstly the device was bubble wrapped tightly, i found this odd needing to sign for the device, i removed the bubble wrap to inspect the device to my surprise there was visible damage to the screen what looked like it was dropped with little to no care for the premium parts inside, After consulting the technician who worked on the device he claimed he did not drop the device and had not noticed the damages, Pinnacle took the device back and went on to ordering parts for the device promising to keep me updated and treating this with priority, however 7 weeks later and multiple attempts of me needing to contact them for updates, I am still being held hostage by their supplier needing to provide parts to my system that they had no professional regard for, Pinnacle has no level of professionalism and little to no customer service, if you need warranty repairs, DO NOT use Pinnacle, your device is not in good hands, I am still being held hostage for my device by this poor service given for such a small repair that went into the device

Pinnacle leaves a bad taste in my mouth.