AH
Aarif H
1 reviews | Active since Aug 2015
18 Aug 2015, 12:14
warranty status
I bought an Acer laptop from Makro in Pmb in December 2012 and activated my 3 year on-site warranty within 30days as required. Phoned pinnacle with the reference number given to me and was told that it's an invalid reference number. I called back with the serial number only to be told that the 3 year warranty hasn't been activated, only activated a one year warranty. The box clearly says 3 year on-site warranty. *********** call center staff or does pinnacle not want to honor an agreement?
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Pinnacle ICT's replyOfficial
01 Sept 2015, 14:55Hello amnesia78,
Thank you for raising this issue with us. I have escalated and we have been in contact with the relevant parties and have managed to sort out the issue. You do indeed have a 3 year warranty as stated.
An agent will be in touch soon to log a call and assist you with your warranty repair.
Our apologies for the negative experience you've had. We hope to have your matter resolved asap.
Thank you for raising this issue with us. I have escalated and we have been in contact with the relevant parties and have managed to sort out the issue. You do indeed have a 3 year warranty as stated.
An agent will be in touch soon to log a call and assist you with your warranty repair.
Our apologies for the negative experience you've had. We hope to have your matter resolved asap.
Pinnacle ICT's reply01 Sept 2015, 14:55
Official
Hello amnesia78,
Thank you for raising this issue with us. I have escalated and we have been in contact with the relevant parties and have managed to sort out the issue. You do indeed have a 3 year warranty as stated.
An agent will be in touch soon to log a call and assist you with your warranty repair.
Our apologies for the negative experience you've had. We hope to have your matter resolved asap.
Thank you for raising this issue with us. I have escalated and we have been in contact with the relevant parties and have managed to sort out the issue. You do indeed have a 3 year warranty as stated.
An agent will be in touch soon to log a call and assist you with your warranty repair.
Our apologies for the negative experience you've had. We hope to have your matter resolved asap.