Two weeks and waiting!

I had to order a replacement wifi module for my ASUS laptop and was assisted by Lerato Mzangwe from Pinnacle in Midrand.

Since the unit was out of warranty, I had to pay for installation. Unfortunately, since I am without transportation I asked Lerato to inform me when the module would arrive at their Cape Town office. That way I could arrange for a courier to deliver and collect my machine.

Lerato contacted me and said not to worry about a courier, since she was going to try and arrange for their courier to pick up my machine at my home.

On Tuesday, 5 November 2024 I received a mail from Lerato requesting that I confirm my home address.

I received an email from Leigh Dodd on Thursday, 7 November 2024 asking that the laptop be brought so that he/she may fit the module. I forwarded the email to Lerato on Friday, 8 November 2024 asking her if she was able to arrange the courier or if I should rather arrange my own courier. She rep**** that she had been on training, but that the call has been logged and that collection was arranged, along with a waybill number.

By Tuesday, 12 November 2024 my laptop has not been collected yet and I email Lerato to find out about an update. She then sent an email copying me, requesting an update from the courier, with a follow-up on the same day.

On Thursday, 14 November 2024 I requested another update since I have had no feedback. I again offered to arrange for a courier myself (and I am beginning to think this would have been the better move on my part), to which Hennie Brits rep**** to all, requesting “Kim” to assist (I’m not sure which “Kim” since both Kim Davids as well as Kim Fortuin were copied on the mail.

On the same day, Ilse Kiewiets responded “Collection has been assigned to a driver for collection for today”

Ilse then followed up shortly after with the following: “Hi please note that this was attempted and the contact person is unknown at this addrtess please confirm this collection in order for upliftment to be sucsesfull”

Please keep in mind that Lerato had already confirmed my details a week before.

Hennie Brits then rep**** that Lerato should assist with Ilse’s mail.

Lerato Mzangwe rep**** as follows: “Kindly advise when did they attempt to collect, client has been at home this week The address that has been provided is the correct address Please advise why was I not informed even on a system I checked on a notes there’s no update to shows client was contact”

Ilse Kiewiets responded that the driver had made an attempt the previous week, but that “there was only an elderly woman living at this address”

I rep**** to the mail, stating that the details given in Lerato’s mail is 100% and that there is no elderly woman living at the given address. In an attempt to assist them further I also supp**** my private cell phone number, and offered to send the driver a Google Maps location should he struggle to find my address.

Ilse Kiewiets rep**** that the driver was “advised of the below”.

On Monday, 18 November 2024 I sent my last email requesting feedback, but nobody responded. I only received an “Out of Office” from Kim Davids.

It is now a full 2 weeks and a day since the wifi module arrived at Montague Gardens. I live in Somerset West, and currently do not have transport. I had offered to courier the laptop to their offices and back but have been kept on a line this whole time.