Terrible service from Pinnacle ICT and Incredible connection

March 2022 purchased an expensive ASUS laptop at Incredible Connection. October the screen started showing glowing lights and stripes. Took laptop to Incredible Connection Waterfall and showed manager Andres. He adised that never had he seen suh a problem that it was under ASUS guarantee and would need to go back to them/ . this is a work laptop so ito wait until i had spare time. January 24 took it back to be told by Andrew that it would need to be taken to Pinnacle Ict but they only pick up once a week and would take a while. I personally took it in to Pinnacle ICT myself. Advised it will be sent to JHB as they had no spares. (this is a service company but had no spares???) give me a brak. 2 weeks later I called to find out only to be told they are awaiting spares. 17 March I HAD TO CALL Pinnacle to find out what was going on. As you can see so far PINNACLE HAS NEVER called me with updates. I was infomred it was complete and shipped to durban that friday. waited and waited and nothing from Pinnacle ICT. on the same day i received an email from ASUS to do a survey on the service from them. I had to give a bad review as I STILL HAD NO LAPTOP NOR PROGRESS FROM PINNICLE ICT. Emailed 23 March at 5.24 find out where laptop was with a blistering email. Miraculously at 8.53 the laptop fairy technicians had found and repaird my laptop overnight. With amazing apologies from a Treat Mbauza for the bad servie. I advised I do not accept bad service and expect my laptop to be delivered to me by end of 24 March. I also advised that Iwould be going on social media to tell the world about the disgusting servie from Pinnacle ICT by 12pm. Guess what, NOTHING... NO RESPONSE, NO NOTHING!!!! DO NOT BUY FROM INCREDIBLE CONNECTION ANY ASUS PRODUCT AS THE BACK UP AFTERMARKET SERVICE IS INCREDIBLY BAD AND if you want to have your laptop fixed you have to do EVERYTHING YOURSELF!!!! I was advised that Incredible connection in Waterfall were notified the laptop was ready but SO FAR NOTHINGHEM EITHER!!! Please be aware of both companies as the workd CUSTOMER SERVICE does not appear to be in either of their minds when it comes to their service departments. I had to follow up, I had to chase, I had to take the laoptop in to Pinnacle which is 50kms frin nty gine.... I cannot believe that NO ONE at either company actually worries about their company name