PROLINE: ZERO AFTERSALES SERVICE

My initial contact was on 14 June 15 regarding a damaged screen (my fault) of my Proline U116T-W8P tablet. I requested information regarding the process for repairing my unit.<br> <br> All went well till I inquired about an estimate on repair time and approximate cost. <br> I was informed about a 48 hour period, where the unit would be assessed at the Cape Town technical department. If parts were available the unit would be repaired. <br> 22 June 15 was the last communication from Cape Town Technical. I was informed they do not carry parts for the unit in Cape Town, a parts eta would be given if available in Jhb, failing that, parts would be sourced overseas, <br> On 23 July 15 a follow-up as to parts eta went unanswered. <br> <br> On 03 July 15. I e-mailed Rodger Green, Proline Computers General Manager with an appeal for assistance in finding a solution to my problem, needless to say, NO acknowledgement or response. <br> <br> Subsequently the selling dealer commented \Pinnacle or Proline don't talk to customers".<br> <br> I now have a R11k paperweight. <br> <br> I STRONGLY ADVISE ANY POTENTIAL PROLINE/PINNACLE AFRICA CUSTOMER TO CONSIDER AN ALTERNATIVE BRAND"