Proline laptop manufacturing defects has to be repaired by users

I purchased a Proline from Game stores and from December whenever I opened the laptop or closed it, it made a creaking sound, until eventually by Jan I noticed the hinge part is coming out. The upper part of the laptop has gotten flimsy and the cover is starting is crack, the plastic on bottom portion of the screen is even starting to move away from the screen. It's really sad to have paid this much and get such a poor quality device. Game asked me approach Pinnacle as this is where all repairs or replacements are done. It's upsetting that I had to do a up and down and then eventually contact Pinnacle myself only to not get an update on my ticket a week later, I need my pc for work and campus, and this device is just doing downhill. Very poor quality, I never had any such issue with my samsung laptops. The game consultants said I'm not covered for manufacturing defects I have to take it for repairs as the warranty only covers software, it's not fair that I have to take the knock for the item and still wait a week to get a response. It's just sad and disappointing!