Poor service

Item: Pinnacle ICT
Rating: 1
Author: Philip P

2 weeks since Makro would not take my faulty computer in I am still waiting for it to be collected by Pinnacle. Many emails and complaints later still no response and nothing heard from mails to Makro as well. I was told use Pinnacle and in about a week my computer would be repaired. So I still have the computer and despite promises by Pinnacle to have it collected , this has still not happened. ********** has also not responded to my e mails

Helpful (0)

Replies (4)

Pinnacle ICT's replyOfficial

06 Apr 2018, 14:43

Hi Philip. We are sorry to hear about the frustration you are experiencing. We would like to get more information in order for us to assist you, can you provide us with an email address to contact you on?

Best regards,

Pinnacle ICT's reply06 Apr 2018, 14:43

Official

Best regards,

Philip P's updateReviewer Update

06 Apr 2018, 16:07

So 48 hours have passed and we are already on the weekend, so over 2 weeks since I logged the call and no collection.

Philip P's update06 Apr 2018, 16:07

Reviewer Update

So 48 hours have passed and we are already on the weekend, so over 2 weeks since I logged the call and no collection.

Pinnacle ICT's replyOfficial

06 Apr 2018, 16:12

Hi Philip

We understand your frustration but in order to assist you further we do require contact details.

Best regards,

Pinnacle ICT's reply06 Apr 2018, 16:12

Official

Hi Philip

We understand your frustration but in order to assist you further we do require contact details.

Best regards,

Philip P's updateReviewer Update

06 Apr 2018, 16:16

Check multiple e mails from ********** and phone ********** 735. A simple search on your side would have given you this!!!!!! RN ********** 17

Philip P's update06 Apr 2018, 16:16

Reviewer Update

Check multiple e mails from ********** and phone ********** 735. A simple search on your side would have given you this!!!!!! RN ********** 17