Please give me an update Pinnacle, this really sucks

It has been 2 weeks and I’m still waiting to get an update on my laptop repair. It’s difficult to get answers and after countless emails and calls with no one responding, I get notified that I’ll need to wait another week for the technician to be at the office to maybe look at my pc and finally order the part. Why do you only have one qualified technician? Why do I have to wait 3 weeks for someone to order a new part? I know things are difficult right now, but you really have terrible customer service. I just needed a simple update.