Pinnacle wastes time

The past few weeks dealing with this place has been an absolute nightmare. When I call for an update on repairs I can never get through to the person I need to speak to. Someone answers the phone and puts me through to them but then the phone just rings and rings - so much so that it just goes back to reception. When I call the direct line there is no answer. Pinnacle should know that repairing laptops is something that should not be done at a leisurely pace, since people use these things for work. Why does is take so long to get any kind of answer from this company? When I finally give up trying to get an answer from this ridiculous place and just drive there to collect my pc, it takes about another 20 minutes just for them to give it to me. I don't understand: I have rejected the quote and owe you no money - all you have to do is hand my pc, yet I have to sit at the counter for 20 minutes and watch the staff as they watch soccer. My time is important to me so maybe the staff at Pinnacle can learn to respect their clients' time.