CJ
Charles J
1 reviews | Active since Jul 2013
27 Mar 2024, 09:53
Pinnacle not upholding warranty of QNAP NAS
There is not enough space to explain how I disgusted I am about what I learnt about Pinnacle ICT as a channel partner to FirstShop regarding my recent incident with my NAS, where they received a new NAS and had to send it to me. Instead they didn't honor my warranty and only offered a refund. Someone in Pinnacle has both my repaired NAS and my new NAS and I lost invaluable data. If you are considering Pinnacle as your ICT channel partner, don't.
I have sent them several queries and they are just keeping quiet.
Helpful (0)
Replies (3)0
Replies (3)
Pinnacle ICT's replyOfficial
03 Apr 2024, 08:48Good day Charles
I hope you are well. Thank you for your mail and for bringing this to our attention, we truly do apologise for your unsatisfactory experience as we always try our best to deliver the exceptional.
I hope you are well. Thank you for your mail and for bringing this to our attention, we truly do apologise for your unsatisfactory experience as we always try our best to deliver the exceptional.
I have escalated this to our service manager, and they will be in contact shortly
Pinnacle ICT's reply03 Apr 2024, 08:48
Official
Good day Charles
I hope you are well. Thank you for your mail and for bringing this to our attention, we truly do apologise for your unsatisfactory experience as we always try our best to deliver the exceptional.
I hope you are well. Thank you for your mail and for bringing this to our attention, we truly do apologise for your unsatisfactory experience as we always try our best to deliver the exceptional.
I have escalated this to our service manager, and they will be in contact shortly
Pinnacle ICT's replyOfficial
09 Apr 2024, 08:23Good day Charles
I hope you are well. Thank you for bringing this to our attention, we truly do apologize for your unsatisfactory experience as we always try our best to deliver the exceptional.
I see this has been handled through our complaints department.
Please let me know if there is anything I can assist with from my side.
I see this has been handled through our complaints department.
Please let me know if there is anything I can assist with from my side.
Pinnacle ICT's reply09 Apr 2024, 08:23
Official
Good day Charles
I hope you are well. Thank you for bringing this to our attention, we truly do apologize for your unsatisfactory experience as we always try our best to deliver the exceptional.
I see this has been handled through our complaints department.
Please let me know if there is anything I can assist with from my side.
I see this has been handled through our complaints department.
Please let me know if there is anything I can assist with from my side.
CJ
Charles J's updateReviewer Update
17 Apr 2024, 13:53Dear Pinnacle, thank you for your response. However, still:
1. Your complaints department may have resolved it, but they still never ever communicated to me. All the feedback I got was through FirstTech.
2. It should not have taken 5+ months to resolve this. If I didn't keep on fighting, you would have happily forgotten about me and my NAS.
Thank you.
1. Your complaints department may have resolved it, but they still never ever communicated to me. All the feedback I got was through FirstTech.
2. It should not have taken 5+ months to resolve this. If I didn't keep on fighting, you would have happily forgotten about me and my NAS.
Thank you.
CJ
Charles J's update17 Apr 2024, 13:53
Reviewer Update
Dear Pinnacle, thank you for your response. However, still:
1. Your complaints department may have resolved it, but they still never ever communicated to me. All the feedback I got was through FirstTech.
2. It should not have taken 5+ months to resolve this. If I didn't keep on fighting, you would have happily forgotten about me and my NAS.
Thank you.
1. Your complaints department may have resolved it, but they still never ever communicated to me. All the feedback I got was through FirstTech.
2. It should not have taken 5+ months to resolve this. If I didn't keep on fighting, you would have happily forgotten about me and my NAS.
Thank you.