No interest in Customer Service

No interest in Customer Service.

I have ordered some parts and paid against their sales quotation. Parts paid / Ordered 14.08.2024.

The only contact I have received - promised ordering / receiving parts between 4 - 6 weeks. Also with promise of regular updates. Not once was I contacted first from Pinnacle. I had to initiaite update requests.

Today 17 weeks later, Monday 11.12.2023, I received an email that states that the parts will be delivered to me today. However no courier / waybill shared. No responce received from Pinnacle via multiple email requests.

I called MIDRAND HQ, and no help given apart from the person involved will contact me before closure of business day, which is 17:00 daily.

So, Pinnacle ICT requires your money before their action and once paid, their interest drops to zero.

My next step is going to be to cancel the order and request refund. To get the parts I need somewhere else. I do not care anymore 8f these parts has to be sent back to their supplier or be kept in their inventory. I am not going to waste any more of my time or money on this issue