Laptop warranty claim

After reading the reviews below, I can see I am one of many people facing the same issue. Use Pinnacle ICT at your own peril.

Pinnacle has had my laptop for more than 2 months now for a repair under warranty. After hounding them daily, it took 3 weeks for a technician to check the unit and report the main board had failed. This needed to be replaced under warranty. That was more than a month ago and all emails (including to the Pinnacle national sales manager, so please don't post that generic reply here) go ignored and unanswered. All calls get the same dismissive and disinterested response, passing the buck to the company I bought the unit from.

Unfortunately this will be my last Asus product (which I love), just to avoid terrible back up service like this.