Laptop Back Cover Broken and *****s Missing After Pinnacle Inspection

I brought my laptop for repairs in line with an Incredible Connection extended warranty, based on Pinnacle assisting me with the same unit a few months after I bought it. The lady who booked the laptop in assessed the laptop and put comments that “it has scratches on it” (I have attached the job card). I then received a quote from you stating that the laptop is out of warranty and that “the back cover is damaged”. My computer’s back cover was not damaged when I brought it in and this is attested by the job card comments. On top of everything, there are 2 *****s that were missing when I collected the laptop.

I have never opened the laptop myself and have taken it t incredible when I needed an SSD replacement and there was never *****s missing. I have also attached the job card at Incredible for your records.

There’s nothing wrong with the functioning of the laptop except that my back cover came back damaged and *****s missing.