Initial frustration but good outcome

I recently had a faulty Asus motherboard which was under warranty but unfortunately the reseller had closed down sometime earlier.

I approached the motherboard distributors - Pinnacle - in the hope they would honor the warranty and replace the board.

Unfortunately it turned out that they had no stock of the motherboard in question and at this point I became concerned that they might not honor the warranty - particularly given that the reseller had closed down.

After a week the discussion seemed to stall and I received no response to my emails. This led to some understandable frustration on my side.

However after I escalated the matter to the complaints department the regional operations manager resolved the claim within two days by offering me a suitable replacement.

I appreciate his rapid and professional resolution of this issue and appreciate Pinnacle going the extra mile.