Horrible service

<p> After booking in my PC at pinnacle africa Port Elizabeth with a fault report stating that the motherboard is faulty, I was told the next day that it is in fact the memory thats faulty. I was informed that they will replace the memory and all will be fine as the PC "works" with the new memory. I had to then followup as to when the memory will be swapped out. I was then told by one of the technicians that the they do not have memory in stock and that they would have to order from the Johannesburg branch. This was "ordered" on Wednesday 11/05/2016 after the PC was booked in on Tuesday 10/05/2016. I had to follow up every single day on whats happening as this PC is also used for work purposes and by Friday they exceeded their "48 hour estimated turnaround time". Monday again I had to followup and was told that the Johannesburg branch did not send the memory as they were busy with stock take previous week. Already frustrated and costing me money and inconvenience i excepted the excuse and followed up yet again the next day. On Tuesday 17/05/2016 still no luck. On Wednesday 18/05/2016 i was finally informed that the memory has arrived and they will be swapping it out and notify me when to collect. I was then informed that the memory did not resolve the issue but in fact that the problem is with my motherboard. Well OF COURSE IT IS AS I STATED THAT WHEN I BOOKED IT IN!! Now I am being told that my motherboard that was swapped out previously is now faulty and out of warranty! Now am I not only still sitting with a dead/faulty PC but also have to fork out money to replace the motherboard. I received very poor effort from the technical manager as I was informed that they will not charge me the R250 for booking in the entire PC. This is because I did not book in only the motherboard but instead brought in the entire PC (that was build from Pinnacle) . I would like to compliment the lady at the bookin station that tried to assist me, you could learn something from her. </p>