Feedback on repair - return of laptop

Re: Return Shipment - NO feedback? Laptop was sent to Pinnacle as the local ASUS agent with courier send and return option. As indicated on the ASUS tracking website the repaired laptop was collected by DHL. (I assume that the info on ASUS site was captured by Pinnacle as agents.)

Multiple requests to get info on return shipment without success. (Request for at least a valid South-African DHL tracking number...) All email and website requests keep being closed without valid response...