LP
Leshen P

1 reviews | Active since Aug 2014

07 Jul 2016, 07:50

Fantastic service

<p>I bought a Proline tablet from Takealot sometime late December 2014. Towards the end of 2015 the tablet would lose charge quickly. In January 2016 it was charging and the battery burnt through the chassis. It was out of warranty and guarantee by 2 weeks or so. Pinnacle wanted to charge me R2500 for fixing it. when</p> <p>It was out of warranty and guarantee by 2 weeks or so. Pinnacle wanted to charge me R2500 for fixing it. when I explained that I bought it for R2600 and it was starting to give problems during its guarantee period. Blessing Munchineripi understood my issue. She then talked to Anthony van Staden who was kind enough to fix my tablet free of charge with spare parts from other tablets as they came in. It took a few months but he always kept me updated and informed.<br />I love that he went the extra mile and didn't forget about my tablet. That is excellent customer care and they are great assets to Pinnacle </p>

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Replies (1)
Pinnacle ICT
Pinnacle ICT's reply11 Jul 2016, 08:53
Official

Hello Leshen


Thank you so much for the positive feedback.
I have forwarded to Anthony, as well as his relevant management.

We appreciate the feedback and look forward to continuing the delivery of the excellent customer service you've been receiving.