Cape Town Pinnacle ICT staff is Useless.

I need to bring to your attention how useless your Cape Town division/branch/channel is. I app**** for a reseller account on 1 Dec 2020. I received a response from Robyn Hendricks the same day (thank you for that). I responded only on 14 January 2021 with the required information - no problem on your side there. I received an out of the office from Robyn (also thank you for that) saying that he/she will be back on Monday, 18 Jan 2020 and that I need to send my information to *** and patriciaf@pinnacle. So I did send the information to them on 14 Jan 2021. I copied Robyn in. No response. I resent the information on Monday, 18 Jan 2021, to all three. No response. I then phone Robyn's number as per their email signature today (20 Jan '21). No answer - I came through to someone, who can't speak properly (I asked who I am speaking to, still have no clue what they responded). They put me through to someone in sales. The person is not at their desk, then she put me through to the manager, no surprise, he/she is also not answering and it goes to voicemail. Obviously, your Cape Town branch does not need business. They are obviously unaffected by the world pandemic. Should I rather go to your competition?