DH
David H
1 reviews | Active since Sept 2018
12 Sept 2018, 14:35
Bad service dept
Bought a brand new solid state harddrive and it failed in one day. Took it back in only to be told I can only get a new drive by the end of the week. Their service dept is very slow. I'm frustrated to say the least. Asking for a credit or refund they say they cannot help me. Is this how customers should be treated.
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Replies (2)
Pinnacle ICT's replyOfficial
12 Sept 2018, 16:43Hi David.
We are sorry to hear about the frustration you are experiencing. We will be sending you a mail shortly to get more information and hopefully be able to assist.
Pinnacle ICT's reply12 Sept 2018, 16:43
Official
Hi David.
We are sorry to hear about the frustration you are experiencing. We will be sending you a mail shortly to get more information and hopefully be able to assist.
DH
David H's updateReviewer Update
13 Sept 2018, 13:33Pinnacle, thank you for taking the time to sort out my query.
I have been contacted by Pinnacle staff, and the appropriate actions have been taken.
The drive has been replaced.
Hope that you can work out your issues with the technical service dept.
Many Thanks,
DH
David H's update13 Sept 2018, 13:33
Reviewer Update
Pinnacle, thank you for taking the time to sort out my query.
I have been contacted by Pinnacle staff, and the appropriate actions have been taken.
The drive has been replaced.
Hope that you can work out your issues with the technical service dept.
Many Thanks,