Are you a IT company or water billing quering cen

This morning the 27/03/15 at 8-35 i received a call from a lady claiming to be calling from Jhb water being very rude and irate that i failed to register the new water metre and when do i think i am going to do it,while arguing and also trying to understand what is going on we got cut off. When i tried to call back i was advised that this company is an IT company (which i am also aware off) and don't deal with water related queries. I later in the day manage to get hold of Stacy who advised that you people do deal with water queries and apologised for the lady that was rude in the morning. Now my question is do you deal with the above mentioned? If so why is the receptionist not aware of this? Another question why does your consultants have to be so rude ? And if you people are not affiliated with Jhb water what is going to happen on this matter as this is reflecting badly on your company.