5 months repair (and going)

My laptop has been in for repairs at the Durban branch since 15 January 2021 (5 months as I am writing this). Job RJCRSA***5

I have not gotten any communication from them at all, I have to keep calling weekly to just hear the same thing again, 'next week it will be done, we will let you know'. Neither of these promises ever happened and I am hesitant to believe it this time.

I am at the end of my rope and cannot wait any longer, even a month or 2 would have been extreme, but 5 months is absolutely ludicrous.

I will say that Temba, the manager there, is helpful and friendly. However this does not help me sitting without a laptop for 5 months now.

If someone at head office can please assist me, that would be greatly appreciated.