2400km and 30 hours in a car for nothing

I went to Pinnacle after taking a Samsung printer in for repairs for collection of a unit they claimed is working. After I dropped it off, which from where I live is a 400km drive one way and had to drive back to them after they called for me to bring the toners as they say they cant test without the toners and then another drive to collect the printer. 3 round trips from Vryburg to Midrand.<br> <br> I got the printer back and it still does not work. The repair cost was 948 Rand, excluding the 2400km travel.<br> <br> When I call I get told that all they can is sorry!<br> <br> So I sit with a printer that cost me around 3500 Rand to buy, 948 Rand to fix and then around 2000 Rand or more in fuel costs to get it repaired. About 6500 Rand for a printer and all I can get is a sorry.<br> <br> A REAL company would have apologised and then collected the printer and repaired and sent back at their cost.