Your service is not good you need to do more, especially on the telephone no one is giving client a clear information

Hi Phiwo🖐️,

 We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team 🍍