Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pineapple Insurance is praised overwhelmingly for the warmth and speed of its individual consultants, with Agent Quality and Customer Care (4.3) the clear standout. However, a recurring theme is that this strength does not carry through to Claims Handling (2.6) and Repair and Service Provider Quality (2.3), where customers describe long silences, disputed excesses and delayed vehicle repairs.
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name individual consultants such as Lindokuhle Tshabalala, Masego Baloyi, Yvonne Zulu, Precious Ramulongo and Bulelwa Phakathi, describing them as patient, knowledgeable and willing to call back personally to confirm a query was fully resolved.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 28m
TrustIndex
9.9
Ranking
#4
in Brokers
Reply Time
2h 27m
NPS Score
25
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 28m
Nov '25 - Oct '26
Frequently Asked Questions About Pineapple Insurance
What do customers say about Pineapple Insurance?
Based on recent customer reviews, Pineapple Insurance is praised overwhelmingly for the warmth and speed of its individual consultants, with Agent Quality and Customer Care (4.3) the clear standout. However, a recurring theme is that this strength does not carry through to Claims Handling (2.6) and Repair and Service Provider Quality (2.3), where customers describe long silences, disputed excesses and delayed vehicle repairs.
What is Pineapple Insurance's biggest strength?
Pineapple Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name individual consultants such as Lindokuhle Tshabalala, Masego Baloyi, Yvonne Zulu, Precious Ramulongo and Bulelwa Phakathi, describing them as patient, knowledgeable and willing to call back personally to confirm a query was fully resolved.
What are the most common complaints about Pineapple Insurance?
The most common complaint about Pineapple Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. A recurring theme is claims sitting in review for weeks with customers chasing updates themselves. Complaints centre on repudiations linked to non-disclosure or credit records, stacked excesses discovered at claim stage, and courtesy cars recalled before settlement.
How does Pineapple Insurance compare to other Brokers companies?
Pineapple Insurance scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 3.1. Their strongest theme is Agent Quality (4.3); their weakest is Repair Quality (2.3). The top AI-rated Brokers business on Hellopeter is Brolink (4). How is the AI Score calculated? →
Is Pineapple Insurance trustworthy?
Pineapple Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 6,737 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 28 min. Hellopeter has tracked Pineapple Insurance across 27,286 total reviews. How is the TrustIndex calculated? →
Recent reviews (6,737)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2025
Had a very good experience with Pineapple after putting in a claim
Had a very good experience with Pineapple after putting in a claim. Very professional. Got regular updates. And the claim was sorted without any hassles. 10/10 for Pineapple 👏
1 reviews | Active since Jul 2025
Had a very good experience with Pineapple after putting in a claim
Had a very good experience with Pineapple after putting in a claim. Very professional. Got regular updates. And the claim was sorted without any hassles. 10/10 for Pineapple 👏
1 reviews | Active since May 2026
Pineapple doubles down on heartless service— zero customer care and unjustified double excess
This is a follow-up to my review posted on 01 October 2026 (Claim No: ***) regarding my rear-end accident on the N1 where I was non-fault. If I thought Pineapple's initial handling of my first claim was bad, their management's follow-up has proven that they truly do not care about their clients. After escalating my complaint regarding the delayed 2-hour roadside assistance, the unmentioned Avis courtesy car holding fees when I took out the premium, and the predatory double excess. Today I had a call from a one of the team leader named Khaya. Instead of showing basic human empathy to a paying customer who is currently stranded without transport and trying to support a family, Khaya doubled down on Pineapple's heartless approach: * Hiding Behind Scripts & Call Recordings: Khaya showed zero sympathy for my situation. He hid entirely behind automated processes and sales call recordings to justify forcing a double excess on me. For an accident I was not at fault with. * Ignoring Industry Standards: When challenged on charging policyholders out-of-pocket holding fees for courtesy cars and doubling excesses for stationary, non-fault rear-end accidents, Khaya was completely dismissive. Pineapple has shown its true colours. They treat accident victims like another transaction & refuse to take responsibility for their own roadside delays. Prospective clients: beware. When you actually need help, Pineapple will abandon you.
1 reviews | Active since May 2026
Pineapple doubles down on heartless service— zero customer care and unjustified double excess
This is a follow-up to my review posted on 01 October 2026 (Claim No: ***) regarding my rear-end accident on the N1 where I was non-fault. If I thought Pineapple's initial handling of my first claim was bad, their management's follow-up has proven that they truly do not care about their clients. After escalating my complaint regarding the delayed 2-hour roadside assistance, the unmentioned Avis courtesy car holding fees when I took out the premium, and the predatory double excess. Today I had a call from a one of the team leader named Khaya. Instead of showing basic human empathy to a paying customer who is currently stranded without transport and trying to support a family, Khaya doubled down on Pineapple's heartless approach: * Hiding Behind Scripts & Call Recordings: Khaya showed zero sympathy for my situation. He hid entirely behind automated processes and sales call recordings to justify forcing a double excess on me. For an accident I was not at fault with. * Ignoring Industry Standards: When challenged on charging policyholders out-of-pocket holding fees for courtesy cars and doubling excesses for stationary, non-fault rear-end accidents, Khaya was completely dismissive. Pineapple has shown its true colours. They treat accident victims like another transaction & refuse to take responsibility for their own roadside delays. Prospective clients: beware. When you actually need help, Pineapple will abandon you.
1 reviews | Active since Oct 2026
Great Service
Very professional and helpful consultants. Excellent service. Well done everyone
1 reviews | Active since Oct 2026
Great Service
Very professional and helpful consultants. Excellent service. Well done everyone
1 reviews | Active since Oct 2026
Excellent service
Thank you Sibongile for your assistance. Your service was out o this world . Yoir patience your dedication and your care to assist. Thaknyoi so much
1 reviews | Active since Oct 2026
Excellent service
Thank you Sibongile for your assistance. Your service was out o this world . Yoir patience your dedication and your care to assist. Thaknyoi so much
1 reviews | Active since Dec 2025
Pineapple agents is very helpful
Pineapple agents is very helpful. Always available when I need info or assistance. I would really recommend them to anyone. Premium is affordable aswell
1 reviews | Active since Dec 2025
Pineapple agents is very helpful
Pineapple agents is very helpful. Always available when I need info or assistance. I would really recommend them to anyone. Premium is affordable aswell