UN
Unathi N

1 reviews | Active since Jan 2019

21 Jul 2025, 13:09

Your Claim Will Not Be A Priority

I am displeased with how administrative the claim process has been. My claim has been ongoing for over 3 weeks not clear end in sight. I have felt so anxious during the entire claim process and at every juncture I am unable to put my traumatic accident behind me because of how long the claim process it. I have not felt supported or prioritized during the entire claim process due to the unclear next steps. At some point in the claim process I felt as though the insurance is prolonging the process as a form of mistrust and a means to drag the settlement of the claim. I am sad at how I am unable to put the accident behind me even after 3 weeks of the incident.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply21 Jul 2025, 13:12
Official
Hi Unathi

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍